New Customer Installations:

  • Data Conversions
  • Employee Training

Support packages available:

  • Help Desk
  • On-going training
  • Product enhancements

Providing support to our customers is important to our success. We provide support in several ways: classroom training during new installations, product updates, and Help Desk support after implementation.

Top Customer Service Priorities

Current Customers: Staying in tune with our customers and their changing needs is important to both our company's long-term success and yours. We use several ways to listen closely to our customers. Most clients contract with us to provide long-term, fast-response Help Desk support. We also host User Group Meetings to share our company's direction with our customers and get feedback from them. Getting our customers together for regional meetings has been critical in providing feedback to guide our training and service policies as well as our long-range product development.

New Customers: Helping new customers to become self-sufficient is critical to the success of our relationship. We work closely during project implementation, software installation, data conversion, on-site training, and on-site support when first going live to insure that the software performs to the customer's expectations. We also offer off-site training courses to assist new customers with their specific needs.